Here to assist when needed.
Trouble-Ticket Requests receive a same-day response, often within less than 1 hour.
Can't login? Forgot your password?
If you cannot remember your password, please contact your supervisor and ask for them to reset your password. Once your password has been reset, you will receive an automated e-mail from the ResLife Portal with a temporary password and instructions to create a new password.
Getting Started
Are you the organization primary contact and setting-up your organization subscription? Ask about our complimentary Quick Set-up & Implementation guide.
Two convenient support service levels...
Standard Support Services
You’ll be delighted by how much we’re there to help you.
- Free support, with every membership subscription.
- Read our online help documentation and knowledge-base articles.
- Need to contact us? Submit a trouble-ticket request.
- Member Organizations may designate up to two (2) individuals as Authorized Organizational Contacts.
Extended Support Services
A Concierge Service
In today's world of voicemail, email, and faceless companies, ResLife Portal promises to give your organization the personal attention you deserve while embracing technology that makes life easy.
For customers whom have purchased Extended Support Services, in addition to the options listed within the Standard Support:
- Direct access to an Account Manager by email or phone.
- Member Organizations may designate up to two (2) additional individuals as Authorized Organizational Contacts, for a total of up to four (4) contacts.
Online Help, Knowledge-base Articles, and Support site
Access to members.reslifeportal.com
- First sign-in to ResLife Portal
- In the user menu, click on Help & Support, or navigate to members.reslifeportal.com
Additional Resources
- Single Sign-On (SSO)
- Accessibility: Voluntary Product Assessment Template (VPAT)
- European Union General Data Protection Regulation (GDPR)
Our Policies
- ResLife Portal: Terms of Service
- ResLife Portal: Security Policy
- ResLife Portal: Service Level Agreement
- ResLife Portal: Privacy & Cookies Policy
- ResLife Portal: Accessibility Statement
- ResLife Portal: Advertising Policy
- Garofalo Enterprises, Inc. Privacy Policy & Terms of Use
Other Resources
Data Protection Officer (DPO)
Frank Garofalo
Contact Us
