Technical Support

ResLife Portal™ Platform Confidence Center

Common Questions. Everything Your Campus Needs to Know

Evaluating a residence life software platform often involves multiple campus stakeholders ...from Housing Operations and IT to Procurement and General Counsel.

Instead of a long list of FAQs, explore ResLife Portal™ by role to quickly find the information most relevant to your evaluation process.

Explore by Role

Popular Topics & Quick Answers

Support Hours & Availability
  • Support available 7 days per week
  • 8:00am–8:00pm Pacific Time
  • San Diego, California-based team
  • 24/7 self-service knowledge base
  • Extended Support Services & optional Account Manager
Cloud-Based System
  • Fully web-based
  • No hardware or software installs
  • No dedicated IT personnel required
  • No on-premise option
Automatic Feature Updates

New features and capabilities automatically become available as part of your Membership Subscription or Add-On Modules.

Security First
  • Industry-standard SSL encryption
  • Optional Two-Factor Authentication (2FA)
  • Optional Single Sign-On (Google OAuth, Microsoft Azure AD, Okta)

Explore by Role

Training Options

Self-guided training available. Instructor-led training available (billable hours apply).

Role-Based Permissions

User Accounts include permissions to define multiple roles and control access on a need-to-know basis.

Configurable Modules

ResLife Portal is modular and configurable. Settings allow organizations to adapt system operations.

  • Industry-standard SSL encryption for data in transit
  • Optional 2FA & SSO
  • Cloud-hosted IaaS (US-based)
  • Separate tenant databases
  • 24/7/365 monitoring
  • 99% uptime, IRP & SLA available
  • Annual membership subscription model
  • Monthly or yearly payment options
  • Multi-year discounts
  • No long-term contracts required
  • Flexible Payment Timeline (available for yearly subscriptions)
  • W-9 available upon request

RFP-Ready Security Center

Platform Security
  • Industry-standard SSL encryption
  • Optional 2FA & SSO
  • Role-Based Access Controls
Infrastructure
  • Cloud-hosted SaaS model
  • IaaS environment (US-based)
  • Separate authentication credentials per tenant database
  • Web & database servers located within the United States
Data Governance
  • Data ownership retained by Member Organization
  • Secure PII handling
  • Data anonymization for benchmarking
  • Export provisions available
Operational Readiness

Ask Before You Buy Checklist

Ready to See How ResLife Portal™
Fits Your Campus?

Request a personalized walkthrough to review your organization’s technical, operational, and compliance requirements.

Request a Demo